Where are you located?
Our 290 facility is located 10 miles southwest of downtown Austin on Highway 290 W, just 3 miles past the “Y” in Oak Hill where 290 and 71 split. Coming from Austin, we are located on the right side of the Highway just past Circle Drive (where Graceland Grocery is located).
How is Happy Mailman different from other boarding facilities?
Happy Mailman provides the most fun and safe playtime experience at our facility. Both daycare and boarding dogs receive over eight hours of time in our indoor/outdoor play areas every day of the year. All dogs at Happy Mailman are actively engaged in play throughout the day and supervised by trained kennel staff, with no additional charges for playtime. Your dog will be exhausted at the end of the day, and wanting to come back to see us again soon! Please note that we have a manager on site overnight in case of emergency.
What is required for my dog to stay at Happy Mailman?
Happy Mailman boarding and daycare requirements are as follows:
All dogs must pass an evaluation to ensure they play well with other dogs and people.
All dogs must be at least three months old to give them enough time to build up their immune system.
All vaccinations – Rabies, DHLPP, and Bordetella* – must be current. Please have your vet fax shot records prior to your dog’s evaluation. Self administered shots, such as those purchased from Tractor Supply, are not an acceptable form of vaccination.
Pets seven months or older must be spayed or neutered.
We highly recommend making reservations to hold a spot for your dog!
Please make sure your vaccinations are current prior to your next reservation. Current flea and heartworm prevention is required at all times.
*Bordetella (kennel cough) must be current or updated at least two days prior if administered intranasally and at least 5 days if administered with a needle, to take into account the incubation period to allow the vaccination to take effect.
What kind of dogs or breeds do you accept for dog daycare and boarding?
We do not breed discriminate at Happy Mailman; however, an open play environment is not suitable for all dogs. Dogs staying with Happy Mailman must first complete a trial day so we can evaluate how they interact with other dogs. All dogs must be over 3 months old, be spayed or neutered (if they are over seven months of age), and be current on vaccinations. Unfortunately we are unable to accept dogs that show aggression towards other dogs or people that cannot be redirected into appropriate playtime behavior.
When can I drop off and pick up my dog(s)?
Doggy daycare customers can drop off their dogs between 7:00am and 10:00am in the morning and pick them up between 4:00pm and 7:00pm in the evening. Saturday drop off is 8:00am to 10:00am and pickup between 4:00pm and 6:00pm. We do not have daycare on Sundays, but have office hours from 4:00pm to 6:30pm for overnight boarders.
Boarding customers can drop off and pick up their dogs during either morning or afternoon office hours, whatever is more convenient for you.
When and what will me dog(s) be fed?
Happy Mailman dogs are fed up to twice a day, in the late morning and again in the evening before bedtime. If your dog has a sensitive stomach or is a newcomer to Happy Mailman, we encourage you to bring your pet’s own food to help protect against stomach upset. Please be sure to label your food and feeding amounts (many of our customers use pre-portioned baggies).
If you do not bring your pet’s regular food, we will feed your dog a dry, grain free dog food at $2 per night per dog.
What happens if my pet is injured or becomes ill?
Our kennel staff is knowledgeable about canine first aid and is equipped to handle minor injuries. In the event of illness or serious injury, we will take your pet to your regular vet if possible or to an emergency care vet for immediate attention. Happy Mailman assures that you will be notified if your dog is taken to the vet for any reason.
Do you offer discounted rates for multiple dogs?
We sure do! We understand that having multiple dogs can get pretty expensive and we’d like to help out. Please visit our Pricing page for more information.
May I leave toys or bedding with my dog?
Our overnight guests are welcome to bring bedding, which can provide familiarity and relief for your dog while away from home. We allow toys for your pet when they are alone, but for safety reasons we do not allow the dogs to play with toys when in their play groups.
What if I need to cancel or change a reservation?
Happy Mailman prides itself on flexibility. We will never charge you for a reservation change or cancellation for a non-holiday visit, and you only pay for actual nights stayed. Thus, if you book a stay until Sunday and come back early for a Saturday pickup, you will not be charged for Saturday night.
During holidays, we may take a 50% deposit to hold your reservation. We reserve the right to charge you for 100% of your stay during holidays if you do not cancel at least seven days prior to your drop off date.
You will never be charged a fee for cancelling or changing a doggy daycare reservation.
CONTACT INFORMATION
290 West
8850 Highway 290 West
Austin, Texas 78736
Telephone: (512) 301-2359
Fax: (512) 301-2738
Email: info@happymailmandogs.com
OFFICE HOURS
Monday – Friday
7:00am – 10:00am
4:00pm – 7:00pm
Saturday
8:00am – 10:00am
4:00pm – 6:00pm
Sunday
4:00pm – 6:30pm
